Refund Policy

1. Subscription purchases

Website subscriptions are sold and processed by Paddle as merchant of record unless an order identifies another seller. The checkout shows the seller details, final price, quantity, taxes, billing interval, renewal terms, and applicable purchase terms before payment is authorized. The Paddle buyer terms, this policy, and mandatory law apply to the transaction. Mandatory rights are not limited by this policy.

2. General refund rule

Unless required by applicable law or an express written offer from Beauty AI Kiosk, completed subscription transactions are non-refundable and non-exchangeable. Refunds are not provided solely because a Merchant forgot to cancel, did not use the service, changed its rollout plan, or no longer needs the service.

3. Statutory withdrawal rights

Some consumers have a statutory right to withdraw from an eligible digital-content or service purchase, commonly within 14 calendar days of an initial transaction. Whether that right applies depends on the buyer's location, status, product use, and applicable law. Business purchases do not automatically receive consumer withdrawal rights. Eligible requests are processed without limiting mandatory legal rights.

4. Technical defects and billing errors

Contact us promptly if a material technical defect prevents access to the purchased service, or if a charge appears duplicated, incorrect, or unauthorized. We will investigate and try to resolve a service issue first. If the issue cannot reasonably be resolved, we will arrange any refund or correction required by applicable law or the purchase terms shown at checkout.

5. Canceling a subscription

A subscription may be canceled at any time through the “Manage subscription” link in the transaction email or subscription portal. Cancellation prevents future renewal charges and takes effect at the end of the current paid billing period. Access normally continues until that date. Cancellation by itself does not refund the current or previous billing period.

6. Requesting a refund

Use Paddle's receipt or subscription-management link in the transaction email, or contact team@beautyai.app. Include the purchase email, order or transaction number, purchase date, and a concise reason. Do not send complete card or bank details.

Approved refunds are returned to the original payment method where possible. Processing time depends on the payment method and the buyer's bank. Transaction records are used to verify eligibility and timing but do not override mandatory rights.

7. Test installations

An eligible cardless test installation starts when the Merchant's first iPad is successfully connected, then ends at the earlier of 30 days or 500 successful displayable visualizations unless a different written offer is shown. It is not a paid subscription and does not automatically convert into one. No subscription charge arises from the test alone. Paid access starts only after the Merchant completes a separate checkout or written order that discloses the price and renewal terms, which may happen before the iPad is connected.

8. Contact

Product and refund questions may be sent to team@beautyai.app. Include the transaction number and purchase email so we can help quickly.